Know Your Customers Empirically: Value-Based Execution
In this final blog of the series, I explore the importance of leveraging such information to improve the overall customer experience at your institution. Read more!
Axiom FTP and Profitability Management: Financial Institutions Solution Brief
How can a banker truly know which products and services (and even which customers) are most profitable, which ones actually erode value, and the institution’s true cost of providing supporting services?
Two Little Words with a Big Impact on Financial Reporting
There are two words that finance leaders at banks and credit unions should take away from this blog post. You won’t have to remember anything else. I encourage you to read through the narrative and examples, but all you really need to remember are those two words.
Perspectives on Profitability: Getting the Most Out of Profitability Analysis in Community Institutions
On the one hand, the prevalence of stagnant net interest margins across the industry suggests that community institutions would be desperate to get an accurate picture of exactly where the potential profits lie within their product lines and customer bases, and to work to capitalize on those opportunities. However, what passes for profitability analysis in many institutions today probably isn’t going to reveal those answers.