4 Essential Capabilities for Ensuring Effective Labor Cost Management
Axiom Clinical Analytics
Redefining Capital and Its Role in the Planning Process
Debra Miller

Debra Miller is a Client Relationship Executive at Syntellis, with responsibility for client services management for all Axiom Software Suite healthcare clients. Since joining the firm in 2001, she has served in numerous capacities including managing the product direction of Budgeting, Performance Reporting, Physician Compensation Modeling, and Rolling Forecasting. Ms. Miller has implemented budget, performance reporting, and rolling forecasting processes at more than 1,000 healthcare organizations nationwide. Her areas of expertise include rolling forecasting, budgeting, reimbursement, performance reporting, labor productivity, benchmarking, and physician compensation modeling and productivity reporting.
Prior to joining Syntellis, Ms. Miller was Director of Budget and Decision Support for Columbia St. Mary’s, a four-hospital system in Milwaukee that is part of Ascension Health. She previously served as a Budget and Reimbursement Analyst at Aurora Healthcare, also in Milwaukee, where she was responsible for cost reporting and charge master maintenance.
Ms. Miller is a frequent speaker at state and regional professional meetings, such as the Healthcare Financial Management Association (HFMA). She has authored numerous articles for national trade journals, including Strategic Financial Planning and hfm magazine.
Ms. Miller has an M.S. in Healthcare Financial Management and a B.S. in Molecular Biology from the University of Wisconsin at Madison. She also is a CPA and a member of HFMA’s Wisconsin Chapter.
Business Intelligence Tools Help Hospitals Improve Efficiency
Feeding the Demand for Performance Management Information: Reports or Dashboards?
Using Severity-Adjusted Control Charts to Eliminate Clinical Variation, Lower Costs, and Improve Care
One of the biggest cost drivers in healthcare is inappropriate clinical variation. For organizations that can no longer cut their way to covering operation losses, addressing the overuse and underuse of resources and services is one of the few options left.
By eliminating unwarranted clinical variation, providers ensure that patients receive safe, high-quality care in an environment that strives to control resource consumption and patient throughput to reduce the overall cost of care.
Jennie Dulac, RN, MS

Jennie Dulac leads Syntellis' Clinical Analytics unit, working closely with clients to assess their needs and determine how data and analytics can help them improve business performance. With more than 35 years of clinical leadership experience, Jennie has led clinical collaboratives for more than 250 hospitals. She has developed numerous quality and safety programs that have earned Healthgrades Top 100 Hospital and Top 10 Health System designations. Her areas of expertise include quality management, strategy, operations, and clinical decision support.
Jennie previously served as Chief Quality Officer with SCL Health, where she developed and implemented the organization’s strategic plan for quality, safety, and clinical risk. Her previous positions include Vice President of Quality Management at Universal Health Services, Inc., Executive Director of the Regional Hospital Network at Spectrum Health, and 20 years conducting healthcare quality management start-ups.
Jennie regularly contributes to industry and academic publications. She has held academic appointments at Dartmouth Medical School, Washington University Medical School, and Michigan State University. Jennie earned an M.S. in Evaluative Clinical Sciences from the Geisel School of Medicine at Dartmouth College.