Leaders must thoroughly take into account the various operational and strategic tradeoffs, long-term ramifications, and need for sustainability.

Demographic shifts, flat support from government sources, increased competition, volatility in the financial markets, and other factors may be affecting your institutions.

The challenges faced by hospitals and health systems on multiple fronts are significant and well documented. The business environment is exceedingly demanding for management teams as...

Many organizations have an opportunity to address a difficult-but-essential element of cost transformation: reducing inappropriate clinical variation. Hospital and health system...

Physicians recognize the need to use clinical data to identify clinical variation that adds cost without enhancing quality of care. At the same time, physicians need a high level of confidence in how data are gathered, analyzed, and deployed.

Successful use of comparative analytics requires high-quality data, technology, and often cultural shifts. The lack of good data and insight into costs and where savings opportunities exist continues to be the top-cited impediment to cost transformation, according to Kaufman Hall’s latest survey.

The ability to grow an institution’s customer base, balance sheet, and earnings presents a significant challenge in today’s banking environment. Despite the pandemic accelerating the...

Study finds growing sophistication in measurement and control—and more need. But some basics keep on rolling

Healthcare leaders can leverage a Results Management Office to drive accountability, transparency, responsibility, and results.

(Part 2 of a 3-part blog series) Financial institutions with effectively developed and executed strategic plans have a clear competitive advantage, but such institutions are all too limited in number. Leaders often cite the lack of appropriate data and tools as a reason that strategic initiatives lose momentum amid the daily “fire drills” in financial institutions.

As community bankers evaluate the most effective ways to achieve their profitability goals, the importance of calculating and tracking funds transfer pricing (FTP) should not be...

(Part 2 of a 3-part blog series) In this follow-up blog, I explore how to better identify individual customer value—first by measuring the contribution of each customer to overall institution profitability, and then by assessing the full scope of each customer’s influence.