When crunching budget numbers, complex credit unions with several branches and departments might feel like they are searching for a needle in a haystack. Error-prone Excel spreadsheets...

DENVER—Westerra Credit Union was not happy about the way it was managing its financial reporting. Spreadsheets for its monthly reports along with a separate budgeting tool just were not...

Incentive compensation management (ICM) programs are one of the most critical factors in determining the success of financial institutions. After all, a financial institution is, at its roots, a sales and services organization. Learn more.

On the one hand, the prevalence of stagnant net interest margins across the industry suggests that community institutions would be desperate to get an accurate picture of exactly where...

Incentive Compensation Management programs are a critical component for driving successful growth. Learn more about how you can unify your approach to ICM and enterprise performance management (EPM) processes.

Since the financial crisis, the banking industry as a whole has been reporting record profits for several quarters, at least in terms of dollar figures. Unfortunately more meaningful measures of bank profitability–such as average return on equity, average return on assets, and net interest margin–have remained depressed or stagnant.

As community bankers evaluate the most effective ways to achieve their profitability goals, the importance of calculating and tracking funds transfer pricing (FTP) should not be...

This blog discusses the continued importance of the branch network for financial institutions.

Read this article to understand how individual customers, products, channels and departments contribute to profitability and how measuring profitability is calculating funds transfer pricing.

Guest blog written by: Mark Hutchinson, Vice President and Director of Financial Planning and Analysis at STAR Financial Bank This is the third and final blog in our series on Incentive...

In this final blog of the series, I explore the importance of leveraging such information to improve the overall customer experience at your institution. Read more!

(Part 1 of a 3-part blog series) Bank and credit union executives need to understand the value of their customers/members (hereafter referred to as customers), and the implications of not doing so.