(Part 1 of a 3-part blog series) Bank and credit union executives need to understand the value of their customers/members (hereafter referred to as customers), and the implications of not doing so.

(Part 2 of a 3-part blog series) In this follow-up blog, I explore how to better identify individual customer value—first by measuring the contribution of each customer to overall institution profitability, and then by assessing the full scope of each customer’s influence.

As community bankers evaluate the most effective ways to achieve their profitability goals, the importance of calculating and tracking funds transfer pricing (FTP) should not be...

How can a banker truly know which products and services (and even which customers) are most profitable, which ones actually erode value and the institution’s true cost of providing supporting services?

Ninety percent of CFOs surveyed say they should be doing more with the financial and operations data they have at hand.

This blog discusses the continued importance of the branch network for financial institutions.

On the one hand, the prevalence of stagnant net interest margins across the industry suggests that community institutions would be desperate to get an accurate picture of exactly where...

In the previous two blogs related to the resurgence of profitability analysis in the banking industry (Defining the Challenge & Understanding the Process), we covered financial...

Study finds growing sophistication in measurement and control—and more need. But some basics keep on rolling

In this final blog of the series, I explore the importance of leveraging such information to improve the overall customer experience at your institution. Read more!

Learn how finance leaders can harness the components of FTP to benefit their institutions and support better analysis.

Banking CIO Outlook, February 17, 2017 In recent years, finance teams in banks and credit unions have become instrumental in driving their institutions' financial planning and...